A Message from Canada Post:
March 18, 2020
Message to customers about Canada Post service guarantees
As Canada Post continues to operate during this unprecedented situation, we expect to face ongoing challenges. We are prepared to adapt to the rapidly changing circumstances around COVID-19, including implementing our contingency plans that will enable us to serve our customers in communities across Canada.
As a result of potential impacts related to our local facilities and air transportation, we are letting you know that effective today (March 18) Canada Post will be suspending our On-time Delivery Guarantees for all parcel services, until further notice. This means that some residents and businesses may begin to experience slower than normal delivery times.
We would like to assure you that as we continue to proudly serve businesses and consumers across the country with all of our products and services, we will strive as best we can to meet our delivery standards.
Like many of you, during this difficult period we are working hard to keep our operations running while also protecting the health and safety of our employees and customers.
We thank you for your patience and understanding throughout these challenging circumstances. We will continue to keep you updated on any changes regarding our services and operations.
Canada Post Customer Service